Refund Policy

Brand New Skincare Co./Sunny Bunny Gardens (BNSC/SBG) Reserves The Right to Approve or Deny Any Return, Refund, or Replacement.

Our Refund Policy

PRODUCT QUALITY COMPLAINTS

To evaluate a complaint and, when appropriate, expiration or best-by date, lot or production code, and any identifying marks placed on the package. Refunds or replacements will not be issued based solely on a email complaint when the product and packaging are unavailable for inspection.

BNSC/SBG shall photograph, inspect and retain the returned product and packaging. Serious concerns involving foreign material, damaged seals, compromised packaging or other possible safety issues will be reviewed immediately.

NON-PERISHABLE GOODS

Non-perishable items may be considered for return only when the original receipt is presented and the packaging is unopened, unused and in resalable condition. Opened/used products are not returnable.

SPECIAL ORDER ITEMS

All special order item sales are final and are not eligible for return, refund or exchange unless BNSC/SBG determines that the item was defective when sold.

PROOF OF PURCHASE AND IDENTIFICATION

The original digital receipt or other acceptable proof of purchase is required for all refund or replacement requests. When an identifying mark is used, the returned item must bear that identifying mark.